Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a UK-based gambling operator, we are committed to transparency regarding data collection practices and compliance with applicable privacy regulations including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). This policy outlines the types of cookies we deploy, their purposes, and your rights regarding their use while accessing our casino services, slot games, and betting features.
1. What Are Cookies and How We Use Them
Cookies are small text files stored on your device when you visit our gambling website. They contain information that helps us recognise your browser and enhance your gaming experience. We utilise cookies to maintain session security, remember your preferences, analyse gaming patterns, and ensure compliance with UK gambling regulations. Our platform deploys various cookie technologies to support essential functions such as account authentication, responsible gambling tools, age verification, and payment processing security.
These technologies enable us to provide personalised gaming content, track bonus eligibility, maintain gaming session integrity, and implement mandatory player protection measures required by the UK Gambling Commission. Additionally, cookies help us detect suspicious activities, prevent fraud, and ensure fair play across all casino games and betting markets offered on our platform.
2. Types of Cookies We Deploy
Our online casino utilises several categories of cookies, each serving specific functions essential to our gambling operations:
- Strictly Necessary Cookies: Essential for basic website functionality, user authentication, secure payment processing, and compliance with gambling regulations
- Performance and Analytics Cookies: Monitor gaming activity, track website performance, analyse user behaviour, and generate reports for operational improvements
- Functional Cookies: Remember user preferences, gaming history, deposit limits, responsible gambling settings, and personalised casino features
- Marketing and Advertising Cookies: Deliver targeted promotions, bonus offers, track campaign effectiveness, and personalise marketing communications
- Third-Party Cookies: Integrated services from payment processors, game providers, affiliate partners, and regulatory compliance tools
- Security Cookies: Detect fraudulent activities, prevent unauthorised access, monitor suspicious betting patterns, and protect against money laundering
3. Purposes and Legal Basis for Cookie Usage
We process cookies based on legitimate interests, contractual necessity, and explicit consent where required by UK data protection laws. Our legitimate interests include ensuring platform security, preventing gambling-related harm, complying with regulatory obligations, and providing quality gaming services. Cookies supporting essential gambling functions such as age verification, deposit limits, session timeouts, and anti-fraud measures operate under contractual necessity to deliver our services safely and legally.
Marketing cookies require your explicit consent, which we obtain through our cookie banner upon first visit. We use these cookies to deliver personalised bonus offers, promote relevant casino games, track promotional campaign effectiveness, and communicate with players about new features and responsible gambling resources. You can withdraw consent at any time through your account settings or browser preferences.
4. Third-Party Cookies and External Services
Our casino platform integrates various third-party services that may set their own cookies on your device. These include game software providers offering slot machines and live dealer games, payment processing companies handling deposits and withdrawals, affiliate tracking systems, customer support chat services, and regulatory compliance tools required by UK gambling legislation.
Third-party game providers such as slot developers deploy cookies to maintain gaming sessions, track progressive jackpots, ensure fair random number generation, and provide consistent gaming experiences across devices. Payment processors use cookies for secure transaction processing, fraud prevention, and compliance with financial regulations. We maintain data processing agreements with all third parties to ensure adequate protection of your personal information.
5. Managing Your Cookie Preferences
You have several options to control cookie usage on our gambling platform. Access your cookie preferences through the dedicated section in your player account settings, where you can enable or disable non-essential cookies by category. This includes marketing cookies, analytics cookies, and certain functional cookies that are not required for basic gambling services.
Additionally, you can manage cookies directly through your web browser settings. Most browsers allow you to:
- View and delete existing cookies stored on your device
- Block all cookies or specific cookie categories
- Set preferences for first-party and third-party cookies
- Receive notifications when websites attempt to set cookies
- Configure automatic deletion of cookies when closing the browser
- Create exceptions for trusted gambling websites
6. Browser-Specific Cookie Management Instructions
Each web browser provides different methods for managing cookie settings. Here are instructions for popular browsers used by our UK players:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data. Configure cookie preferences and manage site-specific exceptions
- Mozilla Firefox: Navigate to Preferences > Privacy & Security > Cookies and Site Data. Choose standard, strict, or custom protection levels
- Safari: Open Preferences > Privacy > Manage Website Data. Control cookie storage and cross-site tracking prevention
- Microsoft Edge: Go to Settings > Site Permissions > Cookies and Site Data. Configure cookie blocking and management options
- Internet Explorer: Access Internet Options > Privacy tab. Adjust privacy settings and manage cookie handling preferences
- Mobile Browsers: Cookie settings vary by device and browser version. Check browser help sections for specific instructions
7. Your Rights and Contact Information
Under UK data protection legislation, you have specific rights regarding cookies and personal data processing. These include the right to access information about cookies we use, request correction of inaccurate data, object to certain processing activities, and request data portability where technically feasible. You may also lodge complaints with the Information Commissioner's Office if you believe we have violated your privacy rights.
For gambling-specific concerns, you can contact the UK Gambling Commission directly. We update this Cookie Policy periodically to reflect changes in our services, technology updates, or regulatory requirements. Significant changes will be communicated through email notifications to registered players and prominent website notices. Continued use of our gambling platform after policy updates constitutes acceptance of revised terms.
If you have questions about our cookie practices, wish to exercise your data protection rights, or need assistance with cookie management, please contact our customer support team through the designated privacy contact channels available in your player account area or through our official customer service helpline.